Who we are

We are BDP Imports Limited trading as Bramblecrest a company registered in England and Wales. Our company registration number is 4031966 and our registered office is at Midway House, Herrick Way, Staverton Technology Park, Staverton, Cheltenham, Gloucestershire GL51 6TQ. Our registered VAT number is 754 1996 96

2.1. Who we are

We are BDP Imports Limited trading as Bramblecrest a company registered in England and Wales. Our company registration number is 4031966 and our registered office is at Midway House, Herrick Way, Staverton Technology Park, Staverton, Cheltenham, Gloucestershire GL51 6TQ. Our registered VAT number is 754 1996 96

2.2.  How to contact us

You can contact us by telephoning 01285 760974 or by writing to us at info@bramblecrest.com or Hangar 9, Aston Down Business Park, Stroud, Gloucestershire, GL6 8GA.

2.3.  How we may contact you

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4.  "Writing" includes emails.

When we use the words “write”, "writing" or "written" in these terms, this includes emails.

3.1.  How we will accept your order

Our acceptance of your order will take place when we write to you to accept it, at which point a contract will come into existence between you and us.

3.2.  If we cannot accept your order

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3.  Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4.  We only sell to the UK

Our brochure and website are solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.1.  Products may vary slightly from their pictures

4.2.  Product packaging may vary

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.1.  Minor changes to the product

We may change the product at any time to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements, for example, to address a health and safety issue. We will inform you if these changes may affect your use of the product.

6.2. More significant changes to the product and these terms

In addition, as we informed you either in the description of the product at the time you placed your order, or in our brochure, or on our website, we may make the following changes to the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:

6.2.1. the colour of the product; and/or

6.2.2. the fabric of the product

7.1. Delivery and assembly costs

The costs of delivery and any agreed assembly will be as told to you during the order process.

7.2. When we will provide the products

During the order process we will let you know when we will deliver the products to you or when the products will be ready for collection from us. Where we have agreed to deliver the products to you, the products will be delivered to the address set out in the order.

7.3. We are not responsible for delays outside our control

If our delivery, or any agreed assembly of the products, or the availability of products for collection is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4. Collection by you

If you have agreed to collect the products from our premises, you can collect the products from us at any time during our working hours of 9:00am – 4.30pm on weekdays (excluding public holidays).

7.5.    If you are not at home when the product is delivered

If no one is available at your address to take delivery our designated courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.6.   If you do not re-arrange delivery

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.7.   If you do not allow us access to assemble

If you have asked us to assemble the products for you and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.8.   Your legal rights if we deliver late

You have legal rights if we deliver any products late. Subject to clause 7.3, if we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:

7.8.1. we have refused to deliver the products;

7.8.2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

7.8.3. you told us before we accepted your order that delivery within the delivery deadline was essential.

7.9.   Setting a new deadline for delivery

If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.10.   Ending the contract for late delivery

If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.

7.11. When you become responsible for the product

The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you, or when you collect it from us.

7.12.   When you own the products

You own the products once we have received payment in full and in cleared funds.

 
7.13.   What will happen if you do not give required information to us

We may need certain information from you so that we can supply the products to you and, if agreed, to assemble them for you, for example, your personal details. If so, this will have been stated in the description of the products provided at the time you place your order or in our brochure or on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 10.1) and clause 10.2 will apply, or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying or assembling the products late or not supplying or assembling any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.14.    Reasons we may suspend the supply of products to you

We may have to suspend the supply of a product to:

7.14.1. deal with technical problems or make minor technical changes;

7.14.2. update the product to reflect changes in relevant laws and regulatory requirements;

7.14.3. make changes to the product as requested by you or notified by us to you (see clause 5 and clause 6).

7.15.   Your rights if we suspend the supply of products

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.16. We may also suspend supply of the products if you do not pay

If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).

8.1. You can always end your contract with us

8.2. What happens if you have good reason for ending the contract

If you are ending the contract for a reason set out at 8.2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

8.2.1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3. there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4. we have suspended supply of the product for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or

8.2.5. you have a legal right to end the contract because of something we have done wrong (but see clause 7.8 in relation to your rights to end the contract if we deliver late).

8.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013)

8.4. Ending the contract where we are not at fault and there is no right to change your mind

9.1. Tell us you want to end the contract

To end the contract with us, please let us know by doing one of the following:

9.1.1. Phone or email. Call us on 01285 760974 or email us at info@bramblecrest.com Please provide your name, home address, details of the order and, where available, your phone number and email address and full details about why you want to end the contract.

9.1.2. By post. Simply write to us at that address, providing your name, home address, details of the order and, where available, your phone number and email address and full details about why you want to end the contract.

9.2. Returning products after ending the contract

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Hangar 9, Aston Down Business Park, Stroud, Gloucestershire, GL6 8GA or (if they are not suitable for posting) allow us to collect them from you. Please call us on 01285 760974 or email us at info@bramblecrest.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods or allow us to collect them from you within 14 days of telling us you wish to end the contract.

9.3. When we will pay the costs of return. We will pay the costs of return:

9.3.1. if the products are faulty or misdescribed; or

9.3.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.

9.3.3. if you are exercising your right to change your mind (see clause 8.3) and you placed your order with us in person (rather than by email or telephone) at a location other than our business premises we will collect the product from you and not charge you for the cost of return.

9.4. What we charge for collection

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection as notified to you in writing before we collect the product from you.

9.5. How we will refund you

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in clauses 8.4 and 9.4 above and clause 9.6 below.

9.6. Deductions from refunds

If you are exercising your right to change your mind (see clause 8.3):

9.6.1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop and/or because the goods are no longer in a brand new and unused condition and/or because the packaging of the goods has been removed or is no longer in a reasonable condition. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way and/or the goods are no longer in a brand new and unused condition and/or the packaging of the goods has been removed or is no longer in a reasonable condition, you must pay us an appropriate amount and we reserve our right to charge this, pending such inspection.

9.6.2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7. When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

9.7.1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

9.7.2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10.1. We may end the contract if you break it

We may end the contract for a product at any time by writing to you if:

10.1.1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;

10.1.2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your personal details; or

10.1.3. you do not, within a reasonable time, allow us to deliver the products to you and, if agreed, we install them or collect them from us.

10.2. You must compensate us if you break the contract

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a restocking charge of £50 and an additional amount as reasonable compensation for any other net costs we will incur as a result of your breaking the contract.

10.3. We may withdraw the product

We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11.1. How to tell us about problems

11.2. Summary of your legal rights

11.3. Your obligation to return rejected products

11.4. Your right to make a claim under our guarantee

Subject to clause 13.3, you may be entitled to make a claim under our guarantee depending on the product you have ordered which is in addition to your legal rights and does not affect them. Details of our guarantee are set out on our website.

You will need to register the purchase of your product within 28 days of delivery in order to claim under the guarantee. We will accept liability under the terms of our guarantee provided that the person seeking to rely on it is the original purchaser or can produce a letter or chain of letters from the original purchaser and subsequent purchasers (where appropriate) transferring the benefit of the guarantee to the new owner of the product in question.

12.1. Where to find the price for the product

12.2. We will pass on changes in the rate of VAT

12.3. What happens if we got the price wrong

12.4. When you must pay and how you must pay

12.5. We can charge interest if you pay late

12.6. What to do if you think an invoice is wrong

13.1. We are responsible to you for foreseeable loss and damage caused by us

13.2. When we are liable for damage to your property

13.3.

If we are not assembling the products and you or any other third party is assembling these, should any defects, damage and/or faults arise as a result of such products being improperly assembled, stored, used and/or not used in accordance with the our manuals, or in accordance with our oral or written instructions as to the storage, commissioning, installation or use of the products, we shall not be liable for any such defects, damage and/or faults caused to you or the products.

13.4. We are not liable for business losses

In the context of these terms we only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.5. Liability Cap

Our total liability arising under or in connection with these terms and conditions, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the price paid for the products.

14.1. How we will use your personal information

We will use the personal information you provide to us:

14.1.1. to supply the products to you;

14.1.2. to process your payment for the products; and

14.1.3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.

14.2.

We will only give your personal information to third parties where the law either requires or allows us to do so.

14.3.

For more information on how we use your personal data, please see our privacy policy, a copy of which is available here

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