FAQ's

Do you have a question for us?

See below for answers to our most frequently asked questions whether you are a new or existing Bramblecrest customer.

General

Bramblecrest offers either a 3 or a 1 year structural manufacturer’s guarantee subject to terms and conditions. Customers must register their purchase online, within 28 days of delivery to validate this guarantee here,  View the terms and conditions of our guarantee here.

Yes, we sell selected furniture ranges, accessories and spare parts via our Online Shop

Our Find a Stockist function on our website lists all the Bramblecrest retailers in your area and the product ranges that they sell. Retailers have access to most of our furniture ranges and can order products from us.

Many of our retailers sell our furniture covers. We also sell them via our Online Shop

Should you have any queries or problems with your furniture your first point of contact should be the retailer from whom you purchased the product. If you ordered the furniture from our Online Shop, please email customersupport@bramblecrest.com or use the Live Chat function on our website.

Yes – please contact the retailer from whom you originally purchased your furniture so that they can place an order on your behalf. Alternatively, they are also available from our Online Shop

Woven

Yes. All table top glass is toughened and tempered and able to withstand exposure to significant temperature variations. However – if there is a risk of anything falling onto the glass due to bad weather such as tree branches in high winds, it may be worth removing the glass from the table and storing inside.

To protect the woven furniture from general garden and atmospheric dirt, a furniture cover is recommended. To prevent mould build-up, it is advisable to remove furniture covers at regular intervals to allow any condensation to evaporate.

We always recommend the use of coasters for plates, glasses and hot dishes on your Bramblecrest woven furniture. If plates or glasses are placed on the furniture without using coasters this may cause scratches to the glass surface. We advise that coasters and place mats are used with tables featuring Tree-Free tops. In certain conditions sunlight can be magnified via drinks glasses resulting in concentrated burn marks.

Remove surface dirt using warm water or a hose and sponge with detergent-free soap. On a low setting, pressure washers/jet-spray can be used to clean the weave. To clean the glass or ceramic table top, we recommend the use of any proprietary household glass or window cleaner.

Please view our video for further information: youtube

Exposure to the elements particularly during the winter months can cause a build-up of surface dirt/mould which is easily removed with warm soapy water and a soft brush or a gentle jet spray on a low setting.

Please view our video for further information: youtube

The frame on all Bramblecrest woven products (except cocoons) is a high quality grade of tubular aluminium and will not rust. Cocoon Frames are made from steel for strength and steel can sometimes rust. In the event of rust, clean with warm water and scouring pad. Dry and apply Bramblecrest touch-up paint.

No. The Bramblecrest woven range retains the aesthetic qualities of rattan but does not deteriorate in the same way. It is constructed from extruded polyethylene and is colourfast, however prolonged exposure to UV rays may cause slight fading over time.

All assembly instructions are included in the furniture boxes. Please contact us either through the ‘chat’ facility on our website or email info@bramblecrest.com

All Bramblecrest woven tables require assembly and come complete with assembly instructions. All chairs, sofas and loungers are fully assembled.

In the unfortunate event of an item or part being delivered which is broken or damaged during transit, please refer to your retailer who will deal with your request as quickly and appropriately as possible.

In extreme heat, the weave can become soft and expand a little. However when left to cool, it will retract to its original position. This is perfectly normal and will not harm your furniture.

All our weave is made from Polyethylene.

All our tables are hand crafted and the weave can get soft and expand in transit. We offer a glass insertion tool to assist in getting the glass inside the recess, so please contact us to request one. We also have a short video documenting how to use the tool. VIEW

Yes. Bramblecrest replacement glass can be ordered. Please allow up to 16 weeks for replacement glass to arrive. You will need to contact your original supplier to order.

No. Bramblecrest would suggest a complete top as a replacement. Please allow up to 16 weeks for replacement ceramic to arrive. You will need to contact your original supplier to order.

We would suggest the use of a proprietary household ceramic cleaner. Please always read the instructions carefully and apply a small amount to the underside or hidden area of any surface prior to a full application.

No. Although our storage boxes are fitted with a water-resistant liner and will protect cushions from the very worst of the elements, we would still recommend storing cushions inside during the winter months.

We suggest the application of some lubricating spray, for example WD40, to the bearing between the two tracks beneath the Lazy Susan. Then gently ease the tracks from their fixed position. If this is unsuccessful, a new runner can be bought from our Online Shop

Bramblecrest offers a 3 year structural manufacturers’ guarantee on all woven furniture subject to terms and conditions. Customers must register their purchase online within 28 days of delivery to validate this guarantee

Our tree-free tops are an alternative to natural wood. They are made from high impact polystyrene which is fully recyclable.

Yes. You will need to contact your original supplier to request replacement parts. Please refer to our short ‘how to’ video. VIEW

Faux-leather

For light to moderate soiling, we suggest the use of Bramblecrest Outdoor Leather Cleaner, available from our Online Shop. View our video for further information: youtube

For stubborn stains, dampen a soft white cloth with a solution of 10% bleach and 90% water. Carefully rub the solution onto the affected area and immediately rinse with a damp wet cloth to remove the bleach concentration. For more stubborn stains increase the concentration of bleach and repeat these steps.

Faux-leather is water resistant; rainwater will run off the surface of the leather. We recommend occasional application of our Outdoor Leather Protector – available from our Online Shop to maintain the appearance of your faux-leather furniture. View our video for further information: youtube

To protect this product from general garden and atmospheric dirt, a cover is recommended during long periods of non-use. These are available from the retailer where you purchased your furniture or from our Online Shop

Fabric

Spillages should be removed as soon as possible – they should be blotted, not rubbed, with a clean dry cloth. Please watch this video for further details; youtube

We also recommend our Outdoor Fabric Cleaner and Outdoor Fabric Protector which is available from our Online Shop

Mildew may grow on dirt and other foreign substances if not removed from the fabric. To remove mould and mildew, prepare a solution of one cup of bleach and one quarter of a cup of mild detergent per 3.8 litres of water. Spray the entire area and allow to soak into the fabric for 15 minutes. Clean entire surface area with a sponge, clean towel or very soft bristle brush. Rinse thoroughly to remove all soap residue and air dry.

One of the best ways to keep fabrics looking good is to hose the fabric on a monthly basis with clear water. In most environments, a thorough cleaning will be needed every two to three years. These fabrics can be cleaned while still on the frame. We also recommend our Outdoor Fabric Cleaner and Outdoor Fabric Protector which is available from our Online Shop

To protect this product from general garden and atmospheric dirt, a cover is recommended during long periods of non-use.

Aluminium

All Bramblecrest aluminium furniture has an electrostatically applied powder coating of paint which ensures a long-lasting rust-resistant paint finish.

As with all paint finishes through prolonged exposure to UV the paint will gradually fade.

No. We would advise the use of a place mat. Do not place hot dishes directly onto your aluminium furniture and ensure spillages are cleaned away quickly with a clean damp cloth.

Yes. We supply touch up paint for Bramblecrest aluminium products. Please contact us either through the ‘chat’ facility on our website or email info@bramblecrest.com

During prolonged periods of non-use, we recommend that you cover your aluminium furniture to protect it from general garden dirt.

We always recommend the use of coasters for plates and glasses on your Bramblecrest aluminium furniture. If plates, glasses to hot dishes are placed on the furniture without using coasters this may cause damage to the surface.

Remove surface dirt using warm water or a hose and a non-abrasive scrubbing brush or sponge.

No. The best way to clean your aluminium furniture would be to use warm soapy water and a clean cloth. Jet spraying may damage the powder coated finish on your furniture.

Yes, please contact us either through the ‘chat’ facility on our website or email info@bramblecrest.com

All assembly instructions are included in the furniture boxes. Alternatively, please contact us either through the ‘chat’ facility on our website or email info@bramblecrest.com

All Bramblecrest aluminium tables, benches and loungers require assembly and come complete with assembly instructions. Armchairs do not require assembly.

If an item or part is delivered and is broken or damaged during transit please refer to your retailer who will deal with your request as quickly and appropriately as possible. If the item was purchased from our Online Shop, please email customersupport@bramblecrest.com

No. Aluminium is rust-resistant.

The paint on all Bramblecrest aluminium is covered by a one year guarantee.

Yes – Seville and Valencia chairs stack for storage purposes. Please remove cushions on Valencia chairs before stacking.

Teak

We recommend that teak furniture is left outside throughout the year to weather naturally. However, if you would like to keep your teak furniture in pristine condition, we would recommend using a high quality breathable cover allowing plenty of air to circulate around the furniture helping to prevent moisture developing and cause the furniture to go mouldy.

Teak will naturally develop splits as it dries out through the season, this will be particularly visible on the ends of parts such as arm rests and edges of tables. This is part of the natural weathering process.

You can let your teak furniture weather naturally to an elegant silvery grey colour. Alternatively, we recommend cleaning the furniture with hot soapy water or using Bramblecrest Teak Cleaner or giving the furniture a light sanding. When the product is completely dry apply Bramblecrest Teak Protector to maintain the original honey colour. Our teak care products are available to buy from our Online Shop

Bramblecrest advise against the use of teak oil as it can make the furniture turn black, sticky and patchy in colour.

This is a natural weathering process for teak which is caused mainly through exposure to UV. This does not affect the strength or longevity of the product and is purely cosmetic. Bramblecrest Teak Protector can be applied to help prevent this process. Available to buy from our Online Shop

In rare cases wasps and other insects can be attracted to the natural oil in the wood. A light sanding of the wood will normally remove any superficial damage caused.

This may be due to a teak oil application, something we do not recommend. Black marks may also be caused by applying treatment when product may be slightly wet. We would suggest a light sanding of the furniture which will enable you to treat with our Bramblecrest water-based teak products, available from our Online Shop

No. We would not recommend jet spraying your teak furniture as this can damage the wood.

Simply use warm soapy water and a soft scrubbing brush on the affected area. If the wood has stained, use a fine grade sand paper and reapply treatment if required.

Yes. We advise its best the use of coasters on all teak table tops.

Bramblecrest offers a 1 year structural manufacturers’ guarantee on all teak furniture subject to terms and conditions. Customers must register their purchase online within 28 days of delivery to validate this guarantee at www.bramblecrest.com

Parasols

Yes, Bramblecrest parasols can be bought separately at your nearest Bramblecrest retailer or from our Online Shop

Yes, our parasols can be bought separately at your nearest Bramblecrest retailer or from our Online Shop

Yes - do not over wind parasols. If over wound the mechanism within the parasol will stop working and the parasol will be unable to be wound up or down.

Bramblecrest offers a 1 year structural manufacturers’ guarantee on all parasols subject to terms and conditions. Customers must register their purchase online within 28 days of delivery to validate this guarantee at www.bramblecrest.com

No. If using a parasol with your furniture, you must always ensure you use a suitable Bramblecrest parasol base.

No. When a parasol is not in use, unattended or when it is windy the parasol should be wound down. Failure to do so can lead to damage to your furniture and the parasol. Please also be aware that a parasol is only suitable as a sunshade and not an umbrella.

All Bramblecrest parasol canopies are water resistant.

Yes, we supply replacement canopies for the majority of our parasols. Please see our Online Shop or, if you are not sure what type of parasol your have, contact us through the Live Chat function on our website.

All Bramblecrest parasols are supplied as a single unit and we do not carry spare parts.

Yes, we supply replacement poles for some of our parasols. Please see our Online Shop or, if you are not sure what type of parasol your have, contact us through the Live Chat function on our website.

The chemicals that make up the colours within the polyester fabric are broken down by ultraviolet light that is present in the sunshine. This is a natural process.

Please ensure plastic inserts are removed from the parasol base tube until the right fit is made. Also ensure security screw on the side of the base tube has been loosened. All Bramblecrest bases are compatible with our parasols.

To clean your parasol canopy, use warm soapy water and a clean cloth. Although the canopy is removable it is advised not to machine wash.
Bramblecrest parasol poles are between 38mm & 48mm in diameter. All specifications for individual parasols can be found at www.bramblecrest.com

Yes if a sufficient base weight is used. The minimum weight we would advise is 25kg and not left open in windy or gusty conditions.

All of our parasols have a UV factor of 50 (excludes Gloucester and wooden centre-post parasols).

Firepit tables

Please watch this video to show you how to do this. youtube

You will find instructions in the box. Please read and follow instructions for use carefully.

Yes. Firepits are designed to provide warmth and ambience.

Yes, a cast iron griddle is available for both square and rectangle firepits and will fit within the glass safety surround. These are available to purchase from our Online Shop. We also have a selection of recipe suggestions here

No. You will need to buy a propane gas bottle from a local supplier. The size that you will need is I3P/P Propane Gas Bottle: The maximum diameter (D.) for a Propane cylinder is 32cm.The maximum height (H.) for a Propane cylinder is 39cm. Weight: 5kg.

When in use, the gas bottle is stored within the base of the dining table. When it is not in use, it must be disconnected and stored outdoors in a well ventilated area.

In the unlikely event replacement rocks are required please contact your retailer.

Yes. When not in use, we recommend that the ceramic insert is fitted. Always make sure that the unit is shut off, the gas is disconnected and the rocks have cooled down before covering. Please then cover the complete table with a table cover

Ensure the firepit and its components are sufficiently cool before cleaning. Periodically remove the lava rocks and examine the burner and its components for faults. Clean portholes in the burner, making sure there are no obstructions. Check the gas bottle and connecting hose are not cracked or damaged in any way. To clean the glass safety shield or ceramic table, we recommend the use of any proprietary glass or window cleaner.

During long periods of non-use, we recommend that you cover your furniture to protect it from atmospheric dirt and debris. Always make sure the gas is disconnected and the unit is cool.

If you toast marshmallows over your gas firepit, please be aware of the following:

  • For best results, keep the marshmallow out of the flame.
  • Do not hold the marshmallow/skewer lower than the protective glass fire shield.
  • Keep flame on low/medium setting.
  • If you drop the marshmallow into the firepit, do not attempt to retrieve it until gas is switched off and the lava rocks have cooled.
  • If a marshmallow does make contact with the lava rocks and burner ring, it will leave a black residue. When cooled, ensure all holes on the burner ring are clear of any residue.
  • Ensure children are supervised by an adult at all times.
  • In the event that replacement lava rocks are required, please contact our Customer Services team via our homepage.
  • Please always operate the firepit in accordance with the instructions provided.

Cocoons

The following is a guideline only:

  • Single cocoon – 100kg
  • Double cocoon – 175kg
  • Triple cocoon – 200kg

Yes, we advise the use of a furniture cover when the product is not in use.

The steel poles are powder coated to enhance protection against exposure to the elements. There is a risk that some rusting may occur over time, in particular when paintwork surfaces become scratched. Caution is therefore advised when cocoons are moved and we recommend they are lifted rather than dragged.

Cushions

Remove spillages immediately using an absorbent sponge or cloth. For stubborn stains – hand wash at 30 degrees using a household stain remover. Do not machine wash season proof cushions or cushion covers, as this may cause damage to the water-resistant lining.

Please watch this video for further information on cleaning your cushions: youtube

All Bramblecrest cushions are season-proof and are lined with a plastic membrane designed to prevent water ingress. They can remain outside during light showers and only need to be stored during prolonged periods of non-use.

A thin layer of outer fabric can retain water but will usually dry after a period of 24-48 hours of ensuing warmer, dry conditions. In the unlikely event the inner filling becomes wet please remove the outer cover and allow to dry for 48 hours before replacing.

No, because of the season proof lining you cannot machine wash. We recommend using warm soapy water and a soft brush to clean. For stubborn stains we would suggest soaking the cushion covers in warm water.

Bramblecrest cushions can be bought separately at your nearest Bramblecrest retailer.

The chemicals that make up the colours within the polyester fabric are broken down by ultraviolet light that is present in the sunshine. This is a natural process.

No. All Bramblecrest cushions are sold as a complete unit.

All Bramblecrest cushions are flame retardant. We are members of LOFA (Leisure and Outdoor Furniture Association) and all our products are compliant with LOFAssured. This means that our cushions comply with Trading Standard’s and FIRA’s (Furniture Industry Research Association) fire safety regulations.

We recommend storing cushions inside during Winter months.

Rugs

Bramblecrest rugs are hand woven using 100% recycled plastic bottles (Polyethylene Terethphalate/PET).

Yes. The rugs are weather resistant and can be used outdoors and indoors.

To delay the need for deep or vigorous cleanings, we recommend that you spray the rug on a monthly basis with clear water.

For light soiling, a solution of 10% mild detergent-free household soap diluted with warm water can be applied with a soft sponge or brush. Rinse with clean water and air dry. For moderate to heavy soiling, we suggest the rugs are hand-washed in a sink of cool water. If a proprietary stain remover is used, please carefully the manufacturer’s instructions.

To protect and maintain the rug, store indoors during prolonged periods of inclement weather or non-use.

Yes. The rugs are ethically sourced and certified by GoodWeave

Furniture covers

To remove surface dirt from the cover, warm water and a soft scrubbing brush should be sufficient. Do not machine wash.

Delivery and Returns

You will find our Delivery and Returns policy in the footer of our website or click here

Standard delivery is free on all items delivered to mainland UK. For deliveries to Scottish Highlands, Northern Ireland, Isles of Scilly, Isle of Man, Scottish Islands or Channel Islands please call us on 01285 760974. We do not deliver outside of the UK.

Furniture sets and parasols are usually delivered within 10 working days by our own Bramblecrest drivers. On receipt of order, we will call you to arrange a suitable delivery date and time.

Accessories, spares and consumables are usually delivered within 5 working days via courier partners.

On occasion, a delivery may arrive late, or it may not be possible to achieve delivery as stated. We do not accept liability for this if it is due to reasons beyond our control.

We will provide a full refund or replacement for any goods that are faulty. This does not affect your statutory rights. Any faulty goods must be reported to us within 24 hours of delivery by email to customersupport@bramblecrest.com. We may require faulty goods to be returned to us. We will arrange this as necessary at your convenience.

Orders can be cancelled up until the point of 14 working days after delivery has been received (as per the Distance Selling Regulations). Any order cancelled after you have received item/s from us will require you to return the order to us in full, at your own cost. Any cancellation must be made in writing by emailing customersupport@bramblecrest.com