We pride ourselves on quality product and excellent customer service - here’s what some of our customers have said

Thank you so much for letting me have four spare feet (one more than I requested) for our patio furniture. It is nice to deal with a firm that does what it promises to do. In this nice weather we have really made a lot of use of our set this year. The set was well worth the expense and so much better than anything from Homebase!

A few weeks ago I purchased a set of your garden furniture from Dobbies near Preston. Somehow I managed to lose a rubber foot adjuster from one of the chairs. Last Thursday 26th August I called at Dobbies to see if they could help to furnish me with a replacement. They immediately sent you a message with my details. The following morning at 10 o'clock the postman delivered an envelope from you containing a replacement leg adjuster. Now that is what I call outstanding customer service! Thank you very much indeed. Sincere regards

Thank you very much for the replacement canopy which I have easily fitted onto the frame. All looking smart and fit for purpose again. Thank you for restoring my faith in Bramblecrest. The parasols look lovely and do the job. Hope my comments re strength of material to hold the frame can easily be looked into for future development as it would be a pity to spoil a good looking product by weakness at this point. Thank again for your customer service. Best wishes

Thank you very much I look forward to sitting upright in the sun whist eating 'al fresco' when the weather permits. Very impressed with the service you have provided and happy to recommend Bramblecrest products.

"We have received the parasol an hour or so ago and have just put it together. We are absolutely delighted with the parasol and your service. Thank you ever so much! The delivery driver was very good and professional too."

“Thank you for your email I must say that I love my Bramblecrest furniture it looks so lovely in our garden and such quality. I certainly will buy more of your furniture if I ever need anymore and would recommend yourselves.”

“Your company's customer service has been exceptional and we are very pleased indeed with our very comfortable benches.”

"Your customer service and dedication to your customers is superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come."

"Not only are your products superb, we love our garden furniture - so is your customer service. I cannot speak highly enough of Bramblecrest!"

"We're delighted with our furniture.....it looks great and is very comfortable!"

"I absolutely love my table and chairs and they have been much admired by family and friends!"

“What fantastic service and support …. Please thank your staff for their prompt response to your request for a new clasp; their response indicates an organisation dedicated to not only selling more high quality goods but also to supporting their product with customers of the past (and possibly the future!). Many thanks again”

"We still love our Bramblecrest furniture after 5 years"

“I would just like to say a huge 'thank you' to Bramblecrest for finding the washer and bolt which has gone missing on one of my lovely sunloungers over the winter! I am really very grateful for the fact that Bramblecrest have taken the time to look for this part and to send it to me and really appreciate your customer service ethic.“

Thank you so much for the photos – I have got 2 new feet with silver rings to come to you in tonight’s post 1st class today.

We just wanted to say how pleased with are with our new garden furniture and also to say that the guys who did our delivery were outstanding. They were really helpful and polite and went above and beyond to ensure excellent customer service. They are a real credit to Bramblecrest. Everyone we have dealt with has been exceptionally helpful and professional, from our first meeting with Jonathan whose enthusiasm for your products was infectious and made us choose Bramblecrest, to Danielle in the office who was efficient and friendly. Many thanks to you all for your help. All we need now is some good weather! Many thanks to all the team.

Just to say how pleased we are with our Oakridge 4 seat dining set which was delivered yesterday. Really nice good solid quality which will be a pleasure to use. Full marks to your suppliers Dawsons department store for their prompt and efficient service.

All well received, thank you for the excellent customer service

Thank you so much. This is really appreciated. Exceptional service from you guys. Kindest Regards, Keith

I would like to commend Bramblecrest for having excellent customer service and providing superior quality furniture. You really get what you pay for! Well done!

Thank you. I really appreciate your quick response and how much you have helped with our order. The customer service I have received is brilliant. I thank you once again for your excellent customer service. It is nice to deal with a company who clearly care about their customers. Something that seems to be hard to find among many retailers/suppliers.

I have to say your company and all that I have dealt with have been very professional and customer centric

That’s a fantastic gesture, thank you, & to resolve a supply issue that was beyond your control, what great customer service, thank you

Amazing service I received these today. Thank you very much for your prompt service.

Bramblecrest service is out there with the very best. We really appreciate your fantastic, no quibble efficient service

I thought I must just say what wonderful service you have given me . The sofa clips arrived this morning. That really is first class. We have quite a bit of Bramblecrest garden furniture and have always been very pleased with it. It really is quite satisfying to deal with a totally professional company. Would definitely recommend your products

We are very pleased with the new product and your customer service has further added to it.

Thank you very much for the spare parts. I would like to say how impressed I am with your customer service and help that you have given me in these very difficult times. I will certainly recommend your company to our friends when they are thinking of purchasing garden furniture

Thank you so much, I am thoroughly impressed with Bramblecrest customer service. I really appreciate your quick response many thanks.

Brilliant service. We love the furniture and this is icing on the cake - thankyou. We have recommended your company to a number of friends and relatives.

That’s brilliant. Thank you very much for giving truly great service!!

Wow I have to say you have excellent customer service at BC! Most grateful thanks

We were delighted that the order was processed so promptly and helpfully by you, much quicker than either of us were expecting in the current Covid situation etc. My sister in law says the delivery driver was also very helpful when he arrived at her house. We both really appreciate this, as she is not very mobile on her feet.

This furniture is great! Well done Bramblecrest, and thank you again.

I would like to commend Bramblecrest for having excellent customer service and providing superior quality furniture. You really get what you pay for! Well done!

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