Delivery Terms

Delivery

  • Standard delivery is free on all items delivered to mainland UK. For deliveries to Scottish Highlands, Northern Ireland, Isles of Scilly, Isle of Man, Scottish Islands or Channel Islands please call us on 01285 760974. We do not deliver outside of the UK.
  • Our premium delivery service, which includes the unpacking of furniture, placement, assembly and rubbish removal, is only available for deliveries made to mainland UK, as specified above.
  • We reserve the right to alter our delivery charges at our discretion.
  • Furniture sets and parasols are usually delivered within 10 working days by our own Bramblecrest drivers. On receipt of order, we will call you to arrange a suitable delivery date and time.
  • Accessories, spares and consumables are usually delivered within 5 working days via courier partners.
  • Deliveries will be made to the address provided at the time of purchase only.
  • A signature is required on delivery, except in cases where the customer has specifically requested the goods be left at the address without signature. If a no signature delivery is requested, then any goods left will be considered the responsibility of the recipient.
  • On occasion, a delivery may arrive late, or it may not be possible to achieve delivery as stated. We do not accept liability for this if it is due to reasons beyond our control.
  • If for any reason you refuse the delivery, we reserve the right to charge for re-delivery. It is your responsibility to contact us to arrange this. If the delivery is refused to be returned to us, a return delivery fee will be deducted from the refund amount once the goods have been received back into our warehouse

Returns, Cancellations and Complaints

  • We will provide a full refund or replacement for any goods that are faulty. This does not affect your statutory rights. Any faulty goods must be reported to us within 24 hours of delivery by email to customersupport@bramblecrest.com. We may require faulty goods to be returned to us. We will arrange this as necessary at your convenience.
  • Orders can be cancelled up until the point of 14 days after delivery has been received (as per the Distance Selling Regulations). Any order cancelled after you have received item/s from us will require you to return the order to us in full, at your own cost. Any cancellation must be made in writing by emailing customersupport@bramblecrest.com.
  • We offer a 30 day money back guarantee on all furniture orders placed via bramblecrest.com. If for whatever reason you are unhappy with your new furniture within 30 days of delivery, please call us on 01285 760974 or email customersupport@bramblecrest.com where we will arrange a free collection.
  • Any returned/cancelled goods, including those returned within the 30 day money back guarantee, must be returned to us in their original packaging and in their original condition. The goods must not be used whilst arranging a return.
  • For accessories, spares and consumables, it is your responsibility to arrange the collection and return of the goods at your own cost, and they remain your responsibility until the goods are received back into our warehouse. We do not accept responsibility for goods lost or damaged in transit whilst being returned.
  • Once returned, goods will be inspected and a refund will be issued. Please note, we reserve the right to seek payment for any costs incurred if the goods are returned to us damaged or in poor condition.
  • If you would like to register a complaint, please call us on 01285 760974 or alternatively, email us at customersupport@bramblecrest.com. We endeavour to resolve any complaint or issue as quickly as possible.

Crime prevention

  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation.

Miscellaneous

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
  • Our full address and contact details can be found in the contact us section of this website.